Frequently Asked Questions
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How many diffusers do I need?
Each diffuser covers up to 700 sq ft, but walls and large furniture can block the scent. For the best results most customers use 2 to 3 diffusers to get good coverage throughout the house.
How long does it take to see results?
Most dogs show improvement within a week, but this can vary depending on the dog and its stress level.
What ingredients do you use?
Pheromones are a blend of fatty acids. Our products also contain a solvent, so the pheromones can be spread properly through a spray or diffuser.
Where should I place the diffusers?
Place the diffusers in the rooms where your dog spends the most time, like the living room, kitchen or bedroom.
Should I turn the diffuser off at night?
To get the best effect, it's best to leave the diffuser plugged in continuously. If you see dust building up, unplug it and follow the cleaning instructions in the manual.
How often should I replace the diffuser?
We recommend replacing the refill every 30 days or as soon as it's empty. Replace the unit itself after 6 months of use or after three refills, whichever comes first.
Is the smell normal?
Yes, a light scent is normal when the diffuser warms up. If the smell is too strong, get in touch with customer service.
Is it safe if I have multiple pets?
Yes, Pupr pheromones are only detected by dogs and are completely safe for other pets.
After we moved it was honestly a disaster. Charlie could apparently smell that other dogs had lived here before and he was marking literally everywhere. Then I tried @puprofficial and within 3 or 4 days the accidents had almost completely stopped. I really didn't expect that. At least I'm not chasing after him with cleaning supplies every day anymore. Best purchase I've made in ages.