Shipping
Get Your Order Delivered Quickly & Safely
At Pupr, we do everything we can to process your order as quickly as possible and have it delivered to your home. Once your order has been shipped, you’ll receive a Track & Trace code that allows you to easily follow the progress of your package.
Shipping Information
Our delivery times consist of two steps:
Processing time: 1–2 business days
Shipping time: See estimated shipping times below
Estimated total delivery time: Varies by destination
The processing time begins once your order has been successfully placed and paid for. After processing, your order is shipped and the shipping period begins.
International Delivery Times
| Country / Region | Processing Time | Standard Shipping Time |
|---|---|---|
| United States | 1–2 business days | 4–7 calendar days |
| United Kingdom | 1–2 business days | 5–8 calendar days |
| Canada | 1–2 business days | 6–10 calendar days |
| Australia | 1–2 business days | 4–8 calendar days |
| New Zealand | 1–2 business days | 4–8 calendar days |
| EU (Other) | 1–2 business days | 5–9 calendar days |
| Rest of the World | 1–2 business days | 6–12 calendar days |
| Netherlands | 1–2 business days | 4–7 calendar days |
| Belgium | 1–2 business days | 4–7 calendar days |
| France | 1–2 business days | 5–8 calendar days |
| Germany | 1–2 business days | 5–8 calendar days |
| Austria | 1–2 business days | 5–8 calendar days |
| Luxembourg | 1–2 business days | 5–8 calendar days |
| Spain | 1–2 business days | 5–8 calendar days |
| Ireland | 1–2 business days | 5–9 calendar days |
| United Arab Emirates | 1–2 business days | 5–9 calendar days |
| Denmark | 1–2 business days | 5–8 calendar days |
| Sweden | 1–2 business days | 6–12 calendar days |
| Switzerland | 1–2 business days | 5–8 calendar days |
The total delivery time consists of the 1–2 business-day processing period plus the estimated shipping time listed above.
The delivery times mentioned above are estimates and are not guaranteed delivery periods. Actual delivery times may vary depending on the destination, carrier, order volume, holidays, weather conditions, customs procedures, and other circumstances beyond our direct control.
Order Processing
After placing your order, we generally need 1–2 business days to process it.
During this period, your order is checked, prepared, and handed over to the relevant shipping partner.
Orders placed during weekends or on official public holidays will be processed starting on the next business day.
Shipping & Delivery
Once your order has been processed, it is handed over to the shipping carrier.
The estimated shipping time depends on your destination and is listed in the table above.
Depending on your order, products may be shipped from different locations. As a result, multiple items from the same order may occasionally be shipped separately or delivered at different times.
Track & Trace
Once your order has been shipped, you’ll receive an email containing your Track & Trace code, if tracking is available.
It may take up to 5 business days for tracking information to become visible or updated. This is because the carrier’s first scan may sometimes only be registered some time after shipment.
Is your Track & Trace code still not working after this period? Contact us at info@pupr.nl and include your order number.
Delays
Although we aim to deliver orders quickly, exceptional delays may occur.
These may be caused by:
- High volumes at shipping carriers
- Public holidays
- Weather conditions
- Customs procedures
- International transportation delays
- Logistical or technical issues
- Circumstances beyond Pupr’s direct control
A delay does not automatically mean that your package has been lost.
Has your order taken significantly longer than the stated delivery time? Contact us at info@pupr.nl. We’ll check the status of your order and assist you where possible.
Your statutory consumer rights always remain applicable.
Incorrect or Incomplete Delivery Address
The customer is responsible for providing a correct and complete delivery address when placing an order.
Have you noticed an error after placing your order? Contact us as soon as possible at info@pupr.nl.
If your order has not yet been processed or shipped, we will try to update the address where possible. Once an order has been shipped, we cannot guarantee that the delivery address can still be changed.
Package Not Received
Does the Track & Trace show that your package has been delivered, but you haven’t received it? First, check whether the package was delivered to a neighbor, collection point, or another safe location.
Can’t find the package? Contact us at info@pupr.nl and include your order number.
We’ll check the available shipping information and, if necessary, contact the relevant carrier or shipping partner.
Package Received Damaged
Did your order arrive damaged? Contact us as soon as possible at info@pupr.nl.
Please include your order number and clear photos of both the packaging and the damaged product whenever possible. This allows us to assess the situation more quickly and assist you.
Customs & Additional Costs
Certain international shipments may be subject to customs procedures. Depending on the destination country, additional costs may apply, such as import duties, taxes, or customs clearance fees.
When such costs are legally the responsibility of the customer, the customer is responsible for paying them.
Customs procedures may also affect the final delivery time. Pupr has no direct control over how quickly local customs authorities process a shipment.
Multiple Items in One Order
When you have ordered multiple products in a single order, they may be shipped separately.
This can happen when products are processed from different locations.
You may therefore receive multiple Track & Trace codes and receive your order at different times. You will not automatically be charged additional shipping costs when you have placed one combined order.